Support hours clicked with my schedule sometimes
I wasn't always sure if the telephonic support would be available exactly when I needed it, given the work hours I keep. Sometimes, the support team was ready and responsive during my working hours, which felt great and helped me resolve issues quickly, especially regarding the dialer functionality. However, there were instances when I tried reaching out outside support’s typical hours, and I had to wait longer than I would have liked. The sign-up and payment process were straightforward, so I did not struggle there. The communication was clear when they responded, and the priority assistance team seemed knowledgeable. While I appreciated the friendly and willing support staff, the support hours not always perfectly matching my schedule was a little frustrating. On balance, I found the help useful but felt the time-zone alignment could be better for my specific hours. I’ll keep trying since the service quality once it's available is quite good overall.