Support hours basically useless for my schedule
I had hoped the telephonic support would match the hours I usually work on my remote workflows. Unfortunately, that was not the case at all. The support line was often closed or busy during the times I needed help the most. This meant that when the software or dialer had issues, I was stuck waiting for assistance, which disrupted my workflow. There wasn’t any clear indication beforehand about the hours during which support was available, which I found quite frustrating. The training material helped some, but without access to timely live support, it felt insufficient. On the invoicing and payment side, the process was smooth enough, but it didn’t compensate for the gap in support coverage. So sadly, for my actual working hours, the support availability just didn’t fit, which means this hasn’t worked well for me so far.