support hours aren't quite what I expected
You offer telephonic support during certain hours which seemed perfect when I signed up. However, as I actually tried to reach out when working according to my schedule, I realized those support hours didn’t quite fit my typical work pattern. There were times I couldn’t get immediate help because support was offline. Apart from this, the communication and updates on the software continued as promised, and I appreciated how the automatic updates kept my tools current without interruptions. The database feature was easy to connect with my daily tasks, but the lack of available support outside defined hours was a surprise. I would have preferred more flexibility or an option to get priority assistance when needed beyond the regular support window. Overall, your communication and update process worked well, but support timing is the one area that caught me off guard because it didn’t match the hours I usually work.