Support hours are okay but could be more aligned
My experience with WFHI’s support and communication has been quite mixed, particularly regarding their availability during the hours I usually work. On the positive side, when I have managed to connect within their support window, the assistance has been comprehensive and clear, especially about using the dialer and managing database entries effectively. The explanations during those calls helped me resolve a couple of persistent issues around automatic updates and their impact on workflow. However, I have found it challenging that their support hours don’t always match well with the times I’m most active in working remotely. This mismatch sometimes leads to waiting longer than I'd like for responses or scheduling a call outside my preferred time, which can be inconvenient. That said, the sign-up and payment process was smooth enough and the onboarding training materials were detailed, which lessened my dependence on immediate live support. While I appreciate the quality of help available, I hope their team might consider extending support hours to better cover different work schedules like mine. This adjustment would help me utilize their tools more confidently whenever questions arise during working hours.