Support hours and my schedule kaafi mismatch thay, effort zyada lagayi thi
Soch rahi thi ki WFHI ka telephonic support mera kaam karne ke hours ke saath fit ho jaayega, par yeh expectation poori tarah se sahi nahi nikli. Jab main apne regular timings mein software aur dialer se problems face karti thi, tab support milna thoda mushkil ho gaya, kyunki unke offices ke working hours aur mere personal schedule align nahi the. Is wajah se mujhe kai baar extra effort dalna pada, apna routine adjust karna pada mujhe calls aur database queries ke liye. Automatic updates theek the, par jab kisi technical issue par baat karni thi, toh delay ya unavailability ne frustration badha di. Sign-up aur payment process asaan tha, par support timing mismatch ki wajah se overall experience thoda weight yeh negative hi raha. Mujhe lagta hai ki agar support hours flexible hote ya weekends/late evenings mein bhi available hote, toh ye baat thodi kam stressful hoti mere liye.