Support hours aligned with usage
My interactions with the telephonic support and communication from WFHI mostly happened during regular daytime hours. The availability of support seemed adequate for my working schedule, although I noticed that if I tried reaching out early in the morning or late evening, the lines were less responsive or closed. This limited access matched my actual work times fairly well, so it wasn’t a major inconvenience. However, when I needed assistance with using the dialer tool during off-hours, it was a bit disappointing not to get immediate help. I suppose the support hours work for those with a standard routine but might not fully accommodate irregular schedules. From a communication standpoint, the responses I received were clear when within operational hours, but the system does not offer round-the-clock support.