Support Hours Aligned Well, But Some Delays Persist
The telephonic support fit well with my working hours, which was convenient since I often needed assistance during evenings. The representatives were mostly helpful and explained database updates clearly. However, sometimes there was a delay in connecting to support, which was frustrating during urgent moments. The automatic updates worked smoothly without disrupting workflows, and the dialer performed reliably across the week. Onboarding took a bit longer than I hoped, especially setting up calling tools, but training sessions were informative enough to balance that out. Overall, the system mostly matched my expectations in terms of support availability, though a few hiccups made the experience mixed. I appreciated the invoicing was straightforward, but I wish the initial signup communication about billing cycles had been clearer to avoid some guesswork later.