Support hours aligned well, but required consistent effort
I found the telephonic support service to match my working hours quite well, which was important as I often handle workflows outside typical office times. Reaching out for help was generally straightforward though it did require multiple calls on occasion to get the clarity I needed. The support staff were patient and addressed my questions thoroughly, which helped reduce downtime. However, I did notice that some technical explanations required follow-up contact to fully understand. Automatic updates typically worked without issue, minimizing interruptions. Overall, the effort to maintain communication with support was a bit more than expected but manageable given the complexity of the software and my variable schedule. The sign-up and invoicing processes were clean and transparent, which was a relief. Considering all this, the support availability is a good fit for those with irregular hours but be prepared to invest time if you want to resolve detailed concerns effectively.