Support hours align nahi huye mere actual working time se
Main ne expect kiya tha ki support team mere work hours ke dauran available hogi, taki jab mujhe dialer ya database related koi sawaal aaye toh turant madad mile. Lekin original support schedule mere schedule se match nahi karta tha. Maine kai baar call kiya jo ki support ke bahar the, isliye unka response nahi mila. Jo support milta tha woh theek thaak tha, par unke timing mere hours se alag hone ki wajah se main poori tarah se benefit nahi le paaya. Training ke dauran bhi mujhe support lene mein mujhse mismatch hua, aur wo step-wise clarification nahi mil paya jaise main chah raha tha. Invoice aur payment process smooth the, par support ki availability kaafi important thi mera workflow ke liye. Ye discrepancy mere liye disappointing thi kyunki main regularly late night ya early morning kaam karta hoon. Overall, support timing ne mera experience impact kiya aur mujhe lagta hai ki agar timing flexible rahte toh zyada behtar hota.