Support here was way less helpful than before
To put it simply, the support experience I had with this software was pretty disappointing compared to others I’ve used. Usually, I can expect quick, clear answers when issues pop up, but this time it felt like I was going in circles. The telephonic support took longer to connect, and when I finally got through, the help I received didn’t really fix the problems I had with onboarding and using the dialer over that first week. I felt more confused and had to keep explaining things multiple times. The communication wasn’t as proactive either — they didn’t check back with me after the call to confirm resolution. Because of that, my overall experience felt frustrating and slow, which added stress rather than eased my transition into working with their software.