Support helpful tha, par thoda proactivity ki kami thi
Maine WFHI ke telephonic support ko use kiya roz ke din mein jab kabhi problems aayi software ko lekar. Generally, support agents bade patient aur samvedansheel the, aur har baar poore details ke saath meri queries samjha kar jawab diye. Lekin mujhe thoda lagta hai ki proactivity thodi kam thi; matlab jab software update ho raha hota, toh unki taraf se proactively mujhe kya changes aane wale hain ya kya dikkat aa sakti hai, uska info kam milta tha. Is wajah se kai baar mujhe lagta tha ki mujhe khud jaana padega ki naye features ya fixes kaise kaam karte hain. Onboarding aur training ke duran bhi support ka role helpful tha, par follow-up mein thoda gap tha kabhi-kabhi. Automatic updates ki wajah se kabhi kabhi software mein small glitches aaye, jinke liye delay se information aayi. Fir bhi call center kaafi accessible tha jab kabhi zarurat hoti thi priority assistance ke liye. Signing up aur payment wallet smooth tha poora process, jo hamesha reassuring raha.