Support helpful sometimes, waiting and repeats mostly
My experience with WFHI’s support and communication was a mix, but leaning more on the negative side. When I ran into issues with the calling tools, I found myself stuck in loops of explaining the problem repeatedly before any progress was made. The wait times on phone support felt longer than expected, which was frustrating when trying to resolve urgent matters. The responses I eventually received were polite and somewhat helpful, but often didn’t fully address my concerns the first time, leading to back-and-forth that drained my workday. That said, the database feature itself worked reliably once set up, which I appreciate. Training materials covered the basics clearly, but didn’t prepare me for troubleshooting these unexpected glitches. The invoicing and payment process was straightforward, so at least that part ran smoothly. Overall, while I can acknowledge the competence of support staff, the waiting and repetition kept me from feeling fully supported in a practical sense.