Support: helpful sometimes, frustrating others
At first, the telephonic support seemed fine—quick to answer and polite. But as I used the software day to day, the experience was kind of hit and miss. Some days when I needed to clarify how the database works for my workflow, I got decent explanations. Other times, the support felt slow or like they didn’t fully understand what I was asking. It was frustrating especially when automatic updates rolled out and I needed guidance on what changed. I also noticed that while some parts of the sign-up and payment process worked without issues, invoicing sometimes showed delays in delivery. The dialer and calling tools were mostly stable but if I ran into technical issues, the assistance wasn't reliable enough to fix them quickly. It circles back to the same problem: the support is decent at the start but lacking consistency afterwards. I appreciate the attempts to help but I’d expect more steady communication, given this is paid software. Still, the software has some solid features that I hope will improve with better ongoing support.