Support helpful sometimes, but often slow to respond
My experience with WFHI support was really a mixed one. On the positive side, when I did manage to get through to someone, the telephonic support was helpful and the team generally knowledgeable about the software and its training modules. They clearly understood the functionality of the dialer and database features, which was reassuring when I needed clarification. However, the waiting times for assistance were often longer than expected, leaving me feeling somewhat frustrated during important onboarding or billing issues. The automatic updates were well-managed, but diverse problems with sign-up and invoice delivery meant I reached out multiple times. Some responses were slow or lacked a detailed explanation, so I often had to follow up to get my answers. While I appreciate that the team tried to be patient, sometimes it felt like communication could be much more proactive rather than reactive, which would save time for all users. Given these ups and downs, I am unsure whether I would rely on support for future issues or try coordinating solutions myself. It’s clear that some support interactions were positive, but overall, the inconsistent speed and depth of response left me hesitant about depending heavily on their help going forward.