support helpful sometimes, but not always there when needed
I remember one time when I was stuck on setting up the dialer integration. Calling their support, I got a quick and helpful answer which sorted out my issue quickly – so credit where it’s due, that was a good experience. But apart from that moment, generally getting telephonic assistance felt inconsistent. Sometimes I’d wait longer than expected, or the explanation wasn’t quite clear, leaving me unsure if the issue was fully fixed. The database feature is complicated enough that I expect to need help again in the future, so I’m a bit worried about how easily I can reach reliable support when I do. The invoicing and payment process itself went fine without needing assistance, which was good. Overall, the support has useful moments but can’t be counted on fully, so I’m cautious going forward.