Support helpful sometimes, but hours miss my working schedule
Honestly, the telephonic support was a mixed bag for me. During the hours I was actually working, support availability was quite limited, which caused delays whenever I needed technical help or had questions. On some occasions, when I managed to get through, the support staff were quite polite and tried their best to assist quickly. On the flip side, because their operating hours didn’t align with my schedule, I often found myself waiting for responses or having to leave messages and wait hours for a callback. The rest of the software itself felt mostly okay, with the automatic updates running without much fuss and the call dialer working as expected during my trying times. The database and invoicing features were fine too, but I felt a bit lost during onboarding since real-time help wasn’t always available. So, the good was polite support when reachable, and the bad was the inconvenient timing that simply didn’t fit my daily work hours, making me feel stuck more than once.