Support helpful on calls but some trial was needed
Generally, I found the telephonic support to be quite helpful when I reached out for assistance with the dialer and call scheduling features. The representatives spoke clearly and were patient in explaining the steps I needed to follow. However, I had to do quite a bit of figuring out on my own first, especially regarding database integration and how automatic updates might affect ongoing projects. It wasn’t a seamless hand-holding experience; rather, they got me on track once I was fairly close to the solution myself. The sign-up and payment processes were straightforward enough, which was a relief after some initial confusion with where invoices could be accessed within my dashboard. So, all things considered, the support was a positive factor but not entirely proactive in addressing difficulties I experienced early on in the workflow training.