Support helpful during business hours, slow otherwise

Support helpful during business hours, slow otherwise

I found telephonic support generally helpful during my usual working hours. When I called during the day, the staff was knowledgeable and answered my software use questions promptly. However, outside regular hours, getting a response was slower and sometimes I had to wait for callbacks or email replies. This mismatch didn't always fit my schedule, and occasional delays affected how smoothly I could keep up with updates and database issues. Overall, the support was decent but could improve in availability and responsiveness beyond core hours to better suit different working times.