Support helpful but setup took longer than expected
I was pleased with the clarity of the software and training modules initially, but I found that when it came to some specific issues with the calling tools, I had to figure out solutions on my own, which extended the setup time. The telephonic support team was polite and cooperative when I reached out, but many questions were resolved only after back-and-forth emails. The training was detailed enough for general database features and onboarding, but the intricacies of the dialer and its integration with the database demanded additional effort. I estimate the actual setup took a couple of hours longer than I had planned due to these complications. Invoicing and payment were mostly smooth, although the clarity of invoices could be improved slightly for better tracking. In summary, while the communication channels are there, I would have appreciated more proactive guidance during critical phases. Despite this, the software overall meets my needs pretty well.