Support helpful but not aligned with my working schedule
The telephonic support provided by WFHI was generally helpful when I reached out. They explained things patiently and tried to resolve concerns about the dialer software and database features effectively. However, I found that the availability of support during my actual working hours was limited. Since I work late in the evenings, I often missed getting live assistance when I wanted it most. I appreciate the priority assistance option, but perhaps extending support to cover more flexible hours would make a big difference for users like me who have non-traditional schedules. The training and automatic updates did a good job at keeping me on track despite this limitation, but a bit more accessible support aligned to my hours would smooth things further. If that was improved, I’d have no hesitation recommending the customer care experience as well as the core WFHI software functionality.