Support helpful but missing real-time chat
I expected the support communication to be more immediate based on initial notes from the sales side. While the telephonic support was somewhat efficient, it lacked a real-time chat option, which I personally find useful to multitask while waiting for answers. The wording used in support calls was clear and professional, but without instant messaging, chasing up simple queries took longer than expected. The onboarding training was decent enough but could have included more step-by-step guidance than was provided. Also, the calling tool worked okay but lacked some expected customization features I was hoping to find. Overall, the experience was mixed as I found some parts met my expectations, like clarity in labels; however, other parts fell short, especially in speedy communication formats.