Support helpful but left some details to figure out
I expected WFHI’s support service to cover everything during onboarding, but I found that I had to figure out several steps on my own. The training was fine for basic insights, and the initial software setup went relatively smoothly. However, once I started using calling features and the dialer daily, I realized I needed to troubleshoot certain settings without much direct guidance. Support was available via phone, which was good, but the answers often required me to do additional research. I also hoped for clearer, more detailed documentation about the database integration and automatic updates since some changes felt sudden without explanation. On the payment side, the invoicing was straightforward but not as transparent as I would have liked regarding renewal timelines. While some aspects met my expectations effectively, the lack of comprehensive support and explanatory materials meant the experience was somewhat uneven. It was helpful overall, just not as thorough as I initially thought it might be.