Support helpful but left me uncertain
My experience with the support and communication aspects of this software has been mixed. On the positive side, I found that the support team was available and responded to my queries within a reasonable timeframe. Their explanations about the dialer and database features were clear initially, and I appreciated their polite demeanor. However, despite these aspects, I did not gain a strong confidence in handling the system independently by the end of my interactions. There were moments when I felt that my concerns were not fully addressed, leading to some confusion about certain functionalities and the onboarding steps. The automatic updates occasionally introduced changes that were not well-explained, adding to my uncertainty about how to proceed. Although the invoicing and payment processes were straightforward, the inconsistent support made it difficult to fully trust the ongoing usability of the software. Thus, while there was some helpfulness, the overall communication left me with reservations regarding my ability to use the system effectively in the future.