Support helpful but lacking follow-up
My experience with the support and communication side of WFHI was a bit of a mixed bag. When I encountered some difficulties with the dialer and the database syncing, the telephonic support was quite responsive initially and polite in their explanations. However, I felt they missed a proper follow-up to ensure all issues were fully resolved. After resolving some initial problems, there was a noticeable silence with no check-ins or updates about software patches or improvements that might help me. I did appreciate that the team was courteous and made an effort to understand my concerns, so that part was fine. But the absence of more proactive communication left me somewhat unsure if the problems I faced were fully addressed or if I might see them return. Also, the training material helped somewhat, but I still wish for a better communication loop when things go wrong. Overall, although the support attempted to help, the ongoing attention and updates seemed missing, which was a disappointment.