Support helpful but lacked some proactive guidance
My experience with WFHI support and communication was a bit of a mixed bag compared to other services I have used. The telephonic support team was accessible and generally gave clear answers when I called in with specific issues, such as problems with the dialer or syncing the database. I appreciated that they took the time to walk me through each step. However, unlike some previous providers, I found the support less proactive; they mostly responded only when I reached out, rather than anticipating potential challenges during the automatic updates or training phases. Invoicing and payment queries were handled efficiently, which was a plus in my book. Still, I sometimes felt I had to nudge for clarifications rather than being guided smoothly through each stage, especially at onboarding. The calling tools were reliable once set up, which is a strong point. So overall, the support met my basic requirements but left room for improvement in anticipating user needs and explaining upcoming changes more clearly.