Support helpful but hours didn't mesh well
So, telephonic support was definitely the highlight when I actually managed to reach them. I had some questions about setting up the dialer feature and the support team was very clear and patient in walking me through the process. But the snag was that their availability hours were a bit out of sync with my actual working schedule. Most days, they were either unavailable or responded after quite a wait, which meant I was often stuck trying to figure out issues on my own first. This mismatch got a bit frustrating because remote work needs a reliable support system that fits the diverse timings we have. Even with email follow-ups, the response times varied greatly. I liked the priority assistance option but it felt like I didn’t use it enough to judge its full potential. Ultimately, I circled back to the point that support was good quality when accessed but the timing was a drawback for me personally. The software itself and onboarding were solid, but better alignment on support availability would definitely improve the overall experience of running remote workflows.