Support helpful but had long waits and repeated explanations
I found the telephonic support mostly helpful, but it required more patience than I had initially expected. On several occasions when I faced issues with the calling tools and dialer, I had to wait quite some time before someone picked up. Once connected, I often needed to repeat the details of my problem multiple times, which was frustrating. However, the agents were knowledgeable and ultimately provided the solutions I needed. The automatic updates to the software occasionally introduced new features, but the support team was able to clarify how to utilize them effectively after some discussion. On the positive side, the sign-up, invoicing, and payment processes were straightforward and did not require support, which was convenient. Training and onboarding were generally clear, though complex issues required telephonic support that involved some back-and-forth. Overall, while the good knowledge and helpfulness of the support staff stood out, the delays and repetitive explanations lengthened the process more than I would have liked. Ideally, it would be advantageous to have quicker response times and fewer repetitions to improve efficiency. Despite this, I remain generally positive about their responsiveness, and I plan to continue using the service with this in mind.