Support helped with invoicing but dialing features needed more guidance
I had a pretty mixed experience getting used to the software tools. The invoicing and payment sections were somewhat straightforward, and whenever I had questions, I contacted the telephonic support. They were clear and helpful about billing matters, which was a definite positive. However, I found that I had to figure out a lot on my own when it came to the calling tools and dialer. The training covered these features broadly, but it didn’t explain the workflow in enough detail for me to feel confident immediately. That meant some trial and error, and a bit of hesitation before I could use the software effectively in my day-to-day workflow. The automatic updates sometimes changed things without clear notices, which added to the confusion. I’m still unsure if I’ve mastered all the nuances, but I do appreciate that support was available when I needed help. Some parts of the software feel better supported than others, so I hope future training gets more comprehensive in these areas.