Support helped when things went sideways, but missed some marks
Hey friend, so about the support with WFHI, I gotta say they did a decent job when things went wrong. Like, I remember the dialer crashing a couple of times during calls, and I called up their telephonic support. They were pretty quick in responding and walking me through the fix, which was nice. But sometimes, the explanations felt a little rushed or overly technical, as if they expected me to know certain things already. I wish there was a bit more patience or maybe follow-up messages to double-check if the problem was fully sorted. The onboarding training was solid, though; it helped me get my head around the database setup. So yeah, I'd rate their support pretty good overall, but I think they could add a bit more personal care when handling breakdowns, like checking in after resolution or simplifying the jargon more. That’s what was kinda missing for me.