Support helped somewhat, but waiting and repeats frustrated
My experience with WFHI's telephonic support was a mix of good intentions and real frustration. Whenever I called for assistance, the people on the line seemed willing to hear my concerns and provide answers. But often, I found myself explaining the same issue multiple times, which made the process draining. The waiting times weren't terrible, but they did add to the irritation especially when you are eager to resolve something quickly and move on. On the plus side, the invoicing and payment system worked without glitches and was clear enough, which was one part that went smoothly. I did have a small reservation about the automatic updates since sometimes new features or changes arrived without enough warning, forcing me to figure out new workflows on my own. That said, the database and dialer generally performed as expected when they weren’t impacted by recent updates. Still, the repetition and delays in support interaction made the overall experience less satisfying than I hoped. While I appreciate the effort behind their communication, the waiting and having to repeat the same details could have been minimized for a better customer feeling.