Support helped somewhat but the training lacked clear recovery steps
The training program itself was mostly straightforward but I noticed that when something went wrong, it was not always clear how to handle it without external help. I encountered a confusing problem during onboarding where a feature didn’t behave as expected, and while the scheduled sessions didn’t cover dealing with such errors thoroughly, the telephonic support I contacted was responsive. Still, the resolution felt a bit slow and required follow-up calls. The automatic updates occasionally changed aspects of the interface, which caused minor setbacks because I wasn’t promptly informed of the changes during training. On the plus side, the sign-up and payment process worked smoothly and the invoices were clear. The experience wasn’t disastrous, just somewhat frustrating due to the lack of effective guidance when issues appeared, which I would have hoped to be part of the training. I did manage to get past these hurdles, but it demanded more patience than I first expected.