Support helped sometimes, but often had to find my own way
I found WFHI’s support to be a mixed experience. When I first used the software, I had certain questions that were answered fairly well by telephonic support. They were polite and tried to help, which I appreciated. However, a lot of the time I ended up having to figure things out myself because the information wasn't always easy to find or clear. The automatic update system worked smoothly and didn’t require much intervention, which was one less thing to worry about. I was also able to manage invoicing and payments without issues, so that part was straightforward. Still, I often felt that if I was a beginner, I might struggle without more detailed guidance. Overall, the support ranged between useful and lacking, depending on the issue. It wasn’t consistently a simple or smooth experience, which was a bit tiring after a while.