Support helped resolve my invoicing confusion eventually
I wasn’t confident at first using the support line because of the delay in responses. However, the telephonic help eventually clarified my invoicing questions clearly. Despite some waiting time on hold, the person explained the billing steps properly and walked me through payment confirmation. I felt more at ease after that call. Though the training and software features were okay, the main problem for me was initially understanding the payment and invoice details. Support did a good job addressing that. Still, it might have helped if I received quicker or more proactive assistance earlier. I would say the invoicing guidance was the positive aspect, but overall I am somewhat hesitant due to the initial confusion. I appreciate that the support was patient and clear in the end, which helped me use the service with more confidence.