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WFHI review

Support helped quickly, but dialer glitches lingered

3 out of 53 of 5Verified purchaseSupport and communication

Support helped quickly, but dialer glitches lingered

I found the telephonic support to be quite responsive, especially when I ran into an issue with the onboarding flow. The team addressed my concerns calmly and managed to clarify the steps I was stuck on, which was reassuring. However, the dialer function did not always register my calls properly, which created some confusion over the course of several days. This inconsistency in the calling tools made me cautious about relying on the database updates as well. Overall, I appreciated how the support team handled my questions without making a fuss, even though the software hiccups meant the experience was not totally smooth. I hope the dialer gets better in upcoming updates, as I did notice some automatic updates rolled out while I was using it. It is a mixed feeling: good support but unstable tools during my week of usage.

Veena LokhandeLakshadweep, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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