Support helped once I reached the right moment, but ongoing clarity was missing
I initially found the telephonic support to be helpful during the setup phase, especially when I had specific questions about the database feature and dialer configuration—it helped me get past a few roadblocks. However, my experience has been mixed overall. Some assistance felt more like one-off fixes rather than ongoing guidance. For example, automatic updates sometimes changed the workflow slightly, which meant I had to learn the new steps by myself between calls. This lack of continuous communication made it difficult to fully grasp all the nuances of the software daily. There was a particular session where a support agent explained the CRM integration thoroughly, which finally clicked for me, improving my experience a lot. Still, outside of those moments, I was left to troubleshoot on my own, which sometimes slowed me down. The sign-up and invoicing processes worked smoothly with minimal support needed. So, while support is definitely there when you really need it, the ongoing communication and proactive check-ins could be better, since constant learning is unavoidable with new updates and features.