Support helped once, but front-end explanations left me guessing
During my initial weeks using the software, I was able to get telephonic support just once when I was stuck setting up the dialer tool. That call was useful and the assistant was patient in walking me through the necessary steps. However, beyond that, I mostly had to figure things out by myself. The training and onboarding explained some features, but not all, so a couple of things related to database management and invoicing remained unclear without trial and error. I wasn’t sure if this was by design, but it felt like some anticipations about what kind of support and hand-holding would be available were unmet. On the positive side, automatic updates worked without interrupting my workflow. Payment processing and signing up were quite straightforward, though. My overall feeling is that the platform has value, but users need to be adaptive and self-sufficient to get the most out of it. I just wish there had been clearer guidelines upfront to reduce the guesswork on day one.