support helped me with dialer setup but slow email replies
So I rang support because I had trouble configuring the dialer to connect properly with my database, thankfully they really knew what they were doing on the phone and walked me through some steps that fixed the issue. That let me use the calling tools smoothly afterward and I felt confident about the setup by the end of that call. The only issue was that email replies took longer than I’d like, sometimes waiting a day or two for answers which slowed me down when I had questions about the automatic updates or misc settings. Still, the telephonic priority support made the most difference because they were quick and clear when it mattered. Despite the slow email turnaround, I’d say the support approach overall left me feeling supported to manage the software well.