Support helped me get the answers I needed
I encountered some mixed experiences during my attempts to get support for the software and communication tools. On the positive side, the telephonic support was patient and willing to clarify my questions related to the dialer and database features. I found that the priority assistance team responded reasonably quickly when I called, which made me feel less frustrated. However, the online help documents were a little hard to navigate. Often the answers were there but buried in too much technical jargon, making it difficult to fully grasp the steps for the software onboarding flow. Also, while the training videos covered quite a bit, they lacked depth on some specific workflow setups I was interested in. Still, after a few contacts and some trial and error, I managed to get what I needed. The invoicing and payment process was straightforward, without hiccups, which was a relief. In conclusion, the support helped me get the answers I needed eventually, although it took several attempts to reach that clarity. I wouldn't say it was easy all the way, but it got done with some persistence and patience.