Support helped me get started, but explanations lacked clarity
The telephonic support team was able to guide me to successfully finish the invoicing process and get through the payment stage without too many issues. However, I found the explanations provided quite unclear and sometimes confusing. Whenever I called for help regarding the dialer or database features, the instructions felt rushed or too technical, which made me hesitate to ask further questions. Despite this, the team was polite and willing to assist, which I appreciated. I had hoped for more straightforward, step-by-step explanations, especially since this was my first time using such software. The priority assistance option seemed to exist, but I wasn't sure it made much difference in getting faster or better support. While I eventually managed to understand the software functions enough to start using them, I believe the communication could be improved to make onboarding smoother and less stressful for users new to remote workflow tools.