Support helped me but steps could be reordered
I contacted support to clarify a few things about the automatic updates and the database feature. They eventually got me the information I needed, but the steps they suggested were not in the most sensible order. It felt like they were jumping back and forth between troubleshooting the dialer and then the database instead of dealing with one aspect at a time. This made the process drag on longer than necessary. On the positive side, the telephonic support was patient and clear once they got into the right rhythm. Signing up and the invoicing process had no major issues and the training materials were easy enough to follow. The onboarding could be smoother if support structured their guidance better, maybe offering a proper checklist or sequence to follow. I think the tools themselves work well, but the communication flow could improve. Despite the inefficient order of instructions, the final outcome was successful and I am able to use the software properly now. I would recommend it with the caveat that you may have to be proactive about guiding the conversation where needed.