Support helped eventually though wait times tested patience
My experience with WFHI support had its ups and downs. On one hand, the people on the phone were courteous and knowledgeable, which helped once I got through to them. On the other hand, there were moments when I had to repeat my issue multiple times because of different agents picking up or some initial confusion on their side. Waiting for the callback took longer than I’d hoped, and sometimes the resolution felt a bit slow. Despite that, the outcome was generally satisfactory because they did manage to sort out my problems with the database feature and clarified my questions about training sessions. The automatic updates didn’t cause any issues, which meant fewer support calls. All told, the communication could improve, but in the end, I was able to get what I needed with their help, and that counts for a lot when workflow depends on reliable software support.