Support helped clarify billing but the updates caused some new confusion
Dealing with support this time was kind of a mixed bag. They were able to provide clear guidance on how to handle the updated billing terms, which was one thing that went well. I didn’t feel like I needed to ask for help to understand that part again, so that was good. On the other hand, the automatic updates rolled out recently introduced some interface changes that threw me off a bit. When I tried to call support for questions about the adjusted layout and new labels, the explanations were less straightforward than last time. I guess I might still need help next time to fully navigate those changes if they keep coming. It’s just tiring to go over these things repeatedly, especially since I have the basic grasp now. So while some aspects of support are reliable, I keep worrying about how future updates might complicate things before I get the hang of them.