Support helped, but waiting took longer than expected
I found the telephonic support helpful, but I did notice it didn’t always align perfectly with my working hours. Initially, I reached out for help late in the evening, and there was no immediate assistance because they operate mainly during business hours. When I tried again the next day, it took a bit of time to get through, but once connected, the support staff was clear and patient. They walked me through the database interface and the calling tools at a comfortable pace, ensuring I understood each step. The follow-up call came within a reasonable timeframe, which was helpful for clarifying some doubts I had post-training. So, while the support quality was good, the timing was somewhat restrictive relative to my flexible schedule. In the future, it might improve if support hours can expand. Overall, the communication helped me use the software confidently, even if it required a bit of planning around available hours.