Support helped but the process could be more organized
You guys definitely have knowledgeable support staff who manage to answer my questions and guide me through using the calling tools and database features. However, the steps to get from sign-up to fully functioning software felt a bit scattered. Sometimes I was told about training before I had actually received the login details, which was confusing. The dialer worked fine during the week I tested it, and automatic updates were hassle-free, but the support workflow itself could be smoother. Also, invoicing was timely but the payment process wasn’t as straightforward as I would have liked. Overall, you provide solid help but the order in which things happen sometimes leaves me feeling that the sequence could be better planned to reduce confusion and speed up getting started.