Support helped but sometimes response was a bit slow
I found the communication and support service to be sort of hit and miss. On one hand, when I raised questions about using the call features or clarifications about invoicing, the replies were generally clear and polite which was nice. But at other times, it felt like response times dragged more than I would have liked, sometimes stretching to a day or more before anyone got back to me. This inconsistency made me uncertain whether I should keep waiting or try to troubleshoot on my own. It did seem like the people on the other end genuinely tried to help, so nothing negative on that front, just that sometimes I was waiting longer than necessary. After a few rounds of support calls and emails, I felt I at least got the guidance I needed to use the dialer efficiently and figure out database features. So in the end, the outcome was okay because I was able to solve the key issues with their assistance. But it would be better if the communication was consistently prompt all the time, as that would enhance the overall experience from start to finish. Still, I appreciate the efforts they made even if the timing was erratic.