support helped but some info just wasn’t there
I was hoping the telephonic support would help me find software features quickly but honestly I had mixed experiences. On one hand, the support team was patient and friendly when I called, which eased the frustration a bit. They guided me through signing up and the initial training modules, making those parts easier. On the other hand, when I wanted to ask about specific database features or how to best use the dialer for my kind of calls, the answers were sometimes vague or incomplete. It felt like the info was just not available or not explained well in the onboarding flow or the training sessions. Additionally, the automatic updates changed the layout a little and I had to figure out some things myself, as the communication about these updates wasn’t very detailed. The payment process went smooth but that was the easiest part really. Overall, support was helpful but what was missing was a clear manual or detailed FAQ that could have filled these gaps without needing to call. So I’m left feeling that the software is good, but the communication around some features isn’t as thorough as it could be.