Support helped but some handling lacked clarity
I found the telephonic support to be mostly helpful when I ran into issues with the dialer and database features, especially during the initial weeks of using the software. They answered my questions patiently and walked me through certain steps over the phone, which I appreciated. However, when it came to more complex problems caused by automatic updates changing some menu layouts, the assistance felt a bit slow and uncertain. I was left wondering if the support team had direct solutions or if I was just being guided to experiment on my own. It almost felt like some issues lacked clear protocol on their side, which made me hesitate to call again for fear of waiting too long. Overall, the support was good but could be better if it was more streamlined for unexpected glitches. What was missing most, I think, was a quick response mechanism that addressed changes after updates without needing multiple calls.