Support helped but required persistence from my side
I made use of the telephonic support recently when I encountered some trouble with the dialer setup. The representatives were professional and did their best to assist, but it took several calls over a few days to resolve the issue fully. The initial outreach didn't immediately solve my problem, unfortunately, which meant I had to invest quite a bit of time to explain the problem repeatedly. The automatic updates had also altered some settings unknowingly, which added to the confusion. Though I was hopeful for a quicker resolution, the support team eventually helped me sort everything out. Given the effort involved from my side, I am prepared now to handle minor issues independently but will definitely reach out again if bigger challenges arise. The invoicing and payment process was clear, which reduced my overall workload during this period.