Support helped but ongoing communication needs work
Your support team was very helpful during the initial setup, which I really appreciated. The one-off issues that came up were handled quickly and clearly, making the onboarding process relatively smooth. However, my main concern is the ongoing communication after setup. It feels like once the initial hurdles are crossed, the support becomes less accessible or less responsive. For a product that updates automatically and involves calling tools and databases, I expected more proactive follow-up or updates from you on how those changes affect daily use. The changes sometimes happen without clear notification, which disrupts my workflow. Also, the dialer feature worked well overall but occasional bugs appeared, and it took time to get support to address them. I think the sign-up and payment processes are straightforward, but more transparent invoicing would be helpful. Overall, you did well to get us started, but I’d like you to enhance the ongoing communication and make updates more seamless and clear for better user experience.