Support helped but more follow-up would have been good
My experience with telephonic support was a bit of a mixed bag. On the positive side, when I called in for help, the representatives were generally polite and tried to assist me. However, I often found myself repeating the same information multiple times during the same support session, which was frustrating. Sometimes, the wait times were longer than I expected, especially during busy hours. While I appreciated that they did provide priority assistance, I felt the communication lacked consistent follow-up afterward to confirm that the issue was resolved. The training and onboarding flows were clear initially, but when I ran into trouble using the dialer and database features, the back-and-forth with support became a bit tedious. Automatic updates tended to complicate things, causing problems that could have been avoided if support had checked back after addressing the issue. The invoicing and payment process was smooth overall, so that part didn’t require much support. What felt missing was a more proactive communication approach to reduce waiting and repeated explanations.